Incredible Customer Service
UCX Contact Center Powerful contact center features, advanced real-time reporting, and work anywhere capability. Your agents can also provide faster and better customer service with our free Infinity One browser or client based IM, chat, and voice application
Real Time Reporting
All managers and agents can view critical real-time stats of specific call center queues or view all queue
All managers and agents can view critical real-time stats of specific call center queues or view all queue
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Manage contact center agents and calls with our professional historical and real-time reports
- Real-time reporting
- Skills-based routing
- Scalable
- Supports Virtual & Multi-Site Contact Centers
- Support for remote agents
- Multiple queue assignments for agents
- Overflow queues and load balancing
- Channel listen & whisper support
- CTI Interface
Contact Center Management
Regardless of your Contact Center size, Supervisors can easily manage everything and everyonein real-time:
Regardless of your Contact Center size, Supervisors can easily manage everything and everyonein real-time:
- Unlimited Queues
- In-office agents
- Mobile agents
- Home-based agents
- Queue statistics
- Individual agent statistics
- Queue performance metrics
Remote Agents
Agents can work from anywhere, in the office, from home, or on the road.
And mobile or remote agents have access to all of the features and applications including Infinity One voice and chat, and Wallboard
Agents can work from anywhere, in the office, from home, or on the road.
And mobile or remote agents have access to all of the features and applications including Infinity One voice and chat, and Wallboard
Infinity 5000 & Infinity One Agent Communications
With our powerful Infinity portfolio everyone in your facility can stay in complete communication.
The portfolio provides Voice, Private Chat, Direct Messaging, and Wallboard for your Contact Center. Infinity One access is available via a browser with no S/W to install, or as an installable client. Your management & staff, and your agents can access the platform via their Desktop PC, Mac, Laptop.
Or your agents can use our Infinity 5000 telephone portfolio for communications
With our powerful Infinity portfolio everyone in your facility can stay in complete communication.
The portfolio provides Voice, Private Chat, Direct Messaging, and Wallboard for your Contact Center. Infinity One access is available via a browser with no S/W to install, or as an installable client. Your management & staff, and your agents can access the platform via their Desktop PC, Mac, Laptop.
Or your agents can use our Infinity 5000 telephone portfolio for communications
Infinity One Soft Client - Your agents can use Infinity One communications including voice, IM / Chat and status via their desktop Windows or Mac device or their Windows or Mac laptop devices
Infinity One
Browser or Client Communications in your office |
Infinity One
Browser or Client Communications when on the road or out of the office |
Infinity 5000 – Office Telephones - Your agents can use our Infinity 5000 series telephones in conjunction with the Infinity One application or as standalone devices
Infinity 5010
Gigabit Color IP Phone 10 Button |
Infinity 5006
Gigabit Color IP Phone 6 Buttons |
Nortel/Avaya Legacy IP Phones
protect your investment and reuse your current Nortel, Avaya, Cisco and Mitel IP Phones |