Enterprise Features:
  • Complete Business telephony features
  • Single click to call,
  • Speakerphone, mute and ability to transfer,
  • Unlimited Multi-party Conference, forward and hold calls
  • Do Not Disturb
  • Missed calls indicator
  • Support for voicemail with Message Waiting Indicator (MWI)
  • TLS & SRTP encryptions
  • Busy Lamp Field (BLF)
  • Shared Line Appearance  
  • Call Center Features
  • Hotdesking 
  • Nortel BCM & CS1000 user interface options
​With Infinity One Softphone you can:
  • use your web browser as a telephone; it runs right inside your browser
  • place outgoing calls to any phone using a USB headset or microphone
  • put callers on hold and transfer calls to 3rd party numbers
  • If you need to ignore incoming call use a "Not ready" button while your browser phone is ringing, so that other agents can pick up the call.
Mobile to Desktop Handoff.

UCX Cloud is loaded smart features to make your call management very easy. Because we support shared call appearances you can start a call on one device and easily finish it on another!


Full Featured Mobility
InfinityOne on iOS and Android is very powerful and supports full featured voice, messaging, and video conferencing.
Supported telephone devices
E-MetroTel Infinity 5000 XSTIM Powered Devices - Infinity 5000 desktop devices are loaded with E-MetroTel’s XSTIM firmware. XSTIM is smart VoIP technology that allows for signalling communication between the device and the server and provides smart features unavailable with SIP. XSTIM reduces complexity and allows for remote provisioning & support.
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Infinity 5010 XSTIM - 10 Button Gigabit Color Display
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Infinity 5006 XSTIM - 6 Button Gigabit Color Display
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Infinity 5046 - Programmable Expansion Module
​Legacy Devices - UCX Cloud supports many legacy IP and Digital devices from multiple manufacturers. So if you are migrating to cloud from aging servers you save the expense of having to replace your desktop devices
Avaya Devices - UCX Cloud supports Avaya 96XX IP devices and 95XX digital devices using our digital DSM technology. You can save €€€ by retaining your Avaya telephones