Contact Center Solutions
Cloudphone welcome the opportunity to discuss your contact centre requirement we offer solutions from Emetrotel as an addon to our hosted solution or as a standalone plug in to any legacy PABX. This can be delivered as a on premise or Cloud SaaS solution Talk to us today
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Management in real-time.
Wallboard offers an abundance of live activity information for all of your queues.
View single queues or multiple queues and take action when necessary with the most up-to-date information possible
What our Centre Offers:
Utilise whichever platform is best for you and your business needs.
Manage your service levels with real-time wallboard and scheduled historical reports.
Simplify operations with full integraton of everyone and every tool on one platform.
Archive critical conversations with flexible recording and external storage options.
Save with low cost permanent licensing.
Never worry about scalability. Utilize as few or many queues as you need.
Call Center Integration:
Deploy in any environment
Many people think of Call Centers as a single office solution with eveyone together trying to meet KPI stats. But E-MetroTel Call Center is actually a tool that can be used in any deployment environment to enhance a company’s overall customer experience.
And like most UCX capabilities, Call Center is the same regardless of where or how it is depoloyed. And everything is integrated without the need for multiple boxes.
Call Recording
Flexible call recording. Supports Inbound Recording, Queue Recoding, Agent Recording – Inbound and Outbound (Internal and External), On-demand Recording.
Recordings can be used for quality monitoring, agent training, record keeping, and can be stored on customer NAS.
Cost and Value
Some of the lowest Call Center pricing in the industry. We have been told by customers and resellers that we are providing fully featured Call Centers at around a quarter of the cost compared to other major competitors.
Our low price and high value is due to lower cost permanent licensing, single platform structure for agents and regular employees, and application consolidation.
Supervisor Features.
Call recording.
Remote agent management.
Manage customer engagement.
Agent Features
Agent Availability.
Queue Info.
Agent Controls.
Overall, good project management improves efficiency, reduces risks, enhances communication, and increases the likelihood of achieving project goals, ultimately benefiting the business.